Called back this morning and the call center operator said she had never heard of a stay n play package and could only reserve a room for me. the first call i was on hold for 15 minutes and tried later that day (4:00 pacific time) and they were closed. I tried 3 separate times to book a reservation on the phone with no luck. I'll think twice before ever recommending this place to anyone again.…įull disclosure, I just booked my stay n play package trip today and don't go until 5/21, but it's not starting off too well. This was supposed to be a meaningful final trip for my stepdad, but instead, it turned into an emotionally draining ordeal, all thanks to the heartless staff at Pala Mesa Resort. There was even an option to pay extra for early check-in, but they don't honor it when you need it the most. It's appalling how Pala Mesa Resort treats its loyal customers. The manager got involved, and still, they wouldn't budge, sticking rigidly to their 4 PM check-in policy. He's 84 years old, for crying out loud, and battling illness. Can you imagine the insensitivity? I pleaded with them, explaining that this visit was significant for us as it was my stepdad's way of saying goodbye to a place he cherished deeply. But you won't believe what happened next – they flat out refused, despite the resort not being busy at all. My poor stepdad was exhausted, and I was willing to pay the extra fee for early check-in. Wanting to escape the unbearable heat, I went to the front desk to see if we could check into our room earlier than the designated 4 PM time. He tried to enjoy the day, reminiscing about his time as a professional caddy for Herman Keizer, but the heat got the best of him, and we had to call it quits after just five holes. We started our golf round at 9:10 AM, but the weather was scorching hot, and my stepdad couldn't keep up due to his illness. We used to visit frequently, enjoying the kind and friendly staff who were always helpful. You see, my stepdad introduced me to this place back in 2000, and since then, it has been my favorite getaway for golfing. On Monday, July 17th, 2023, I had what might be my stepdad's last visit to Pala Mesa Resort, and it turned into a complete disaster. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.

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